Privacy Policy

DeleteApp ("we", "us", or "our") is committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Google Business review removal and management services, and outlines your rights under relevant data protection laws, including the EU General Data Protection Regulation (GDPR), the Swiss Federal Act on Data Protection (FADP), and the California Consumer Privacy Act (CCPA).

1. Controller / Responsible Entity

The controller responsible for the processing of your personal data under the GDPR and national data protection laws is:

Extergeo Limited
Unit B, 11/F Yam Tze Comm Bldg
23 Thomson Rd, Wan Chai
Hong Kong
Company Number: 79321045
Email: privacy@deleteapp.com

2. Personal Data We Collect

We collect and process the following categories of personal information:

2.1. Information You Provide:

• Account data (name, email, phone, credentials)
• Business data (business name, Google Place ID, address, industry)
• Payment data (billing details; payments processed by Stripe)
• Review management data (Google review content, reviewer profiles, business profile data)
• Communications (messages, tickets, correspondence)

2.2. Data Collected Automatically:

• Technical data (IP address, browser, device, OS)
• Usage and log data (pages visited, features used, time spent, error and diagnostic reports)
• Cookies and tracking (session data, preferences)

2.3. Data from Third Parties:

• Google Business Profile information
• Payment confirmation/status from Stripe
• Analytics services (aggregated usage)

3. Legal Bases for Processing (GDPR Art. 6)

We only process your personal data if permitted by law, including, but not limited to, the following legal bases:

• Performance of a contract (Art. 6(1)(b) GDPR)
• Compliance with legal obligations (Art. 6(1)(c) GDPR)
• Legitimate interests (Art. 6(1)(f) GDPR), such as improving our services, preventing fraud, or IT security
• Consent (Art. 6(1)(a) GDPR), e.g. for marketing communications or non-essential cookies

You can withdraw your consent at any time by following the instructions in communications or contacting us.

4. How We Use Your Information

We use your information for:

• Providing and maintaining our services
• Account set-up, billing, and management
• Customer support
• Improving and analyzing our services
• Communication regarding updates, services, and support
• With your consent: marketing, research, and testimonials

We may also process your data to comply with legal obligations, enforce our Terms of Service, and safeguard our, your, or the public's interests.

5. Information Sharing and Recipients

We may share your data with:

• Service providers (e.g. payment processors, cloud hosts, analytics, communication tools) under strict instructions and with appropriate agreements (GDPR Art. 28)
• Business partners only with your explicit consent
• Authorities or courts where required by law
• In case of business transfers (merger, acquisition) with notice to you
• Others, if authorized by you

We do not sell personal information.

6. International Data Transfers

Your information may be processed outside your country, including in countries outside the European Economic Area (EEA) or Switzerland. Where this occurs, we ensure adequate safeguards (e.g. EU Commission standard contractual clauses, adequacy decisions, Art. 46 GDPR) to protect your data.

7. Data Security

We use appropriate technical and organizational measures to secure your data, including encryption (TLS/SSL; data at rest), access controls, regular audits, password hashing (bcrypt), PCI-DSS compliance via Stripe, and employee confidentiality agreements.

Despite these measures, complete security cannot be guaranteed. We will notify you and relevant authorities of significant data breaches as required by law.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above, comply with obligations, settle disputes, enforce agreements, and as required by law.

• Account data: While your account is active plus reasonable period post-closure
• Transaction data: For at least 7 years (legal/tax)
• Communications: As needed for support or legal requirements
• Logs: Typically 90 days unless needed longer

Data will be deleted or anonymized when no longer required.

9. Your Rights

Depending on your jurisdiction (EU/EEA/Switzerland/Germany/California), you have the following rights:

• Access (Art. 15 GDPR; §25 FADP; CCPA)
• Rectification/correction (Art. 16 GDPR; §32 FADP)
• Erasure ("right to be forgotten"; Art. 17 GDPR; §32 FADP; CCPA)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Object to processing (Art. 21 GDPR)
• Withdraw consent at any time (Art. 7(3) GDPR)
• Not be subject to automated decisions including profiling (Art. 22 GDPR; if applicable)
• Lodge a complaint with a supervisory authority

To exercise these rights, contact privacy@deleteapp.com. We will respond within statutory deadlines and may request proof of your identity.

10. Cookies and Tracking

We use cookies for essential site functionality, performance, and analytics. Non-essential cookies (esp. for marketing/tracking) require your prior consent (GDPR/ePrivacy). You can manage your preferences via our cookie banner or in your browser.

Third-party cookies are subject to their privacy policies.

11. Children's Privacy

Our services are not directed to persons under 18. We do not knowingly collect data from children. Contact us if you become aware such data has been provided inadvertently.

12. Third-Party Services and Links

Our service may contain links to, or integrations with, third-party sites or services. Their data processing practices are subject to their own privacy policies; we are not responsible for them.

DeleteApp's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

13. Changes to This Privacy Policy

We may update this policy; material changes will be communicated by email or prominent notice. Where required, we will seek renewed consent. The effective date is indicated above.

14. Complaints and Supervisory Authority

If you believe your privacy rights have been violated, you can contact us (privacy@deleteapp.com) or, for EU/EEA/Swiss residents, the competent data protection supervisory authority.

15. Contact

Privacy Inquiries: privacy@deleteapp.com
General Support: support@deleteapp.com
Legal Requests: legal@deleteapp.com

We will address all requests and inquiries within thirty (30) days, or sooner where required by law.